Terms & Conditions

These Terms of Service ("TOS") govern your use of the services provided by Haine Coaching ("the Service"). By purchasing or using the Service, you agree to these terms in full. If you do not agree, please refrain from making any purchase or booking. §1 General Information

  1. Nature of the Service: Haine Coaching provides professional Valorant coaching, including VOD reviews and live coaching sessions for Premium clients.
  2. Eligibility: Clients must provide a pre-recorded competitive match video (VOD) before booking a session. Failure to provide this will result in immediate cancellation of the session as per §5.
  3. Discord Membership: Clients must join the official Haine Coaching Discord server to receive services, communicate, and manage appointments.
  4. Final Sale Policy: All purchases are final. Refunds are not provided under any circumstances. By purchasing the Service, you waive any right to dispute or claim refunds through payment platforms or other means.

§2 Booking and Scheduling

  1. Booking Process:
    • A valid VOD must be submitted before scheduling a session.
    • Live coaching is only available for Premium clients. BASIC clients are not eligible for live coaching.
  2. Scheduling Conflicts: If you struggle to find an appropriate time, you may open a ticket on Discord with a screenshot of your order for assistance.
  3. Rescheduling:
    • Clients may reschedule once without charge. Any further rescheduling incurs a €15 fee.
    • Rescheduling must occur at least 24 hours before the scheduled session.
    • In cases of serious issues, rescheduling within 1 hour may be allowed at the discretion of Haine Coaching.
  4. Missed Appointments:
    • Clients must join the Waiting Room Voice Channel 5 minutes before their scheduled session.
    • Late arrivals may result in cancellation without refund.

§3 Behavior and Conduct

  1. Code of Conduct:
    • Respectful behavior is mandatory. Any form of disrespect, harassment, or personal questions will not be tolerated.
    • Recording the session is strictly prohibited unless prior permission is granted.
  2. Discord Rules:
    • Violating Discord server rules may result in a ban, which will terminate your coaching eligibility without refund.
§4 Fees and Payments
  1. Non-Refundable Payments: All payments are final and non-refundable. By purchasing the Service, you accept that no refunds will be issued for any reason, including cancellation, missed appointments, or dissatisfaction with the coaching.
  2. Cancellation Fees:
    • Sessions canceled without notice (zero-notice cancellations) incur a €25 fee.
    • Rescheduling or cancellation must follow the terms outlined in §2.
  3. Payment Differences: Booking a coaching type you have not paid for will require you to pay the difference or forfeit the session without refund.
§5 Session Termination
  1. Zero-Notice Cancellations: Failure to submit a valid VOD prior to the session will result in cancellation without refund.
  2. Session Misconduct: Any misconduct or breach of §3 will lead to immediate termination of the session.
§6 Validity and Expiry
  1. Service Expiry: Coaching sessions must be scheduled within 3 months of purchase. Unused sessions after this period are forfeited without refund.
  2. Session Use: Only the client who purchased the session may use it. Sessions cannot be transferred or shared.
§7 Liability Haine Coaching is not responsible for:
  • Game performance or ranking improvements following coaching.
  • Issues caused by technical difficulties on the client’s end (e.g., poor internet connection).
§8 Acceptance of Terms By purchasing or booking any coaching service from Haine Coaching, you:
  • Agree to all terms and conditions outlined in this document.
  • Waive the right to dispute payments or demand refunds.